We sell digital products and professional training. Because access is delivered immediately, all sales are final. A very limited 7-day review window is available only under the conditions below.
Eligibility
A refund within 7 calendar days of purchase is considered only if all of the following are true:
No access or downloads. You did not download any files, copy any content, access gated modules beyond 0%, or attend any live or recorded session.
First-time purchase. The order is your first purchase of this item. No refunds on upgrades, renewals, bundles, or re-purchases.
No use for commercial purposes. You did not use any portion of the product in client work, internal trainings, or marketing materials.
Timely request. You submit a request within 7 calendar days of the transaction with the required information (see “How to Request”).
If any one of these conditions is not met, the purchase is not eligible for refund.
Non-Refundable Items
Any digital product once accessed, streamed, or downloaded.
Templates, scripts, slide decks, and toolkits once opened or copied.
Coaching sessions, office hours, or consulting time once scheduled or attended.
Bundles, discounted items, launch pricing, preorders, gift cards, and payment-plan installments.
Taxes, payment processing fees, financing charges, or currency conversion fees.
Acceptable Reasons (narrow)
Duplicate purchase of the same product in error, with zero access to either copy.
Accidental purchase with zero access.
Preference changes, workload, buyer’s remorse, or “didn’t get to it” are not accepted.
How to Request
Email palmer.scott@yahoo.com within 7 calendar days and include:
Order number, product name, purchase email, and date.
A statement that you did not access, download, copy, or use any part of the product.
Your agreement to permanently delete any files if access was granted in error.
We may require device-level confirmation, LMS access logs, or a short verification call. Submissions missing required information are declined.
Processing
Approved refunds are issued to the original payment method minus non-refundable payment processor fees. Please allow up to 10 business days after approval for the credit to appear. One refund per customer lifetime.
License Termination
If a refund is granted, your license terminates immediately. You must delete all copies and derivatives and cease use.
Chargebacks and Disputes
You agree to contact us first to resolve any issue. We reserve the right to provide evidence of access, downloads, and usage to your payment provider.
Regional Notices
Where local law grants mandatory consumer rights, we will honor those rights. For EU/UK customers who opt for immediate digital delivery, you acknowledge that you request immediate access and waive any statutory withdrawal right once access begins.
Changes
We may update this policy at any time. The version in effect at the time of purchase applies.